Support and Service
Saving someone鈥檚 day is a rewarding way to spend yours.
When you become part of the support and service teams at 平博app下载, you become part of the personal connection that strengthens the relationship people have with their 平博app下载 products. Every customer conversation we have or guidance we share 鈥� in person, online, or by phone, chat or email 鈥� is another opportunity for us to enrich their聽experience.
Find a team and begin your own
story here.
Online Support
Create the online experiences that deliver 平博app下载 support to customers throughout the world. As part of this group, you could work on our industry-leading support website, our support apps, customer community forums or social media. Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strategy and Programme Management.
Technical Support and Customer Support
Be the voice of 平博app下载, helping customers with live support by phone, chat or email. On this team, you鈥檒l share your passion for 平博app下载 products and services as you build relationships with customers, partners or program members. Or you could make that all possible with work in training, communications or leadership. Whether you鈥檙e teaching a customer how to do something amazing or troubleshooting something technical, you鈥檒l help save someone鈥檚 day. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering and Management.
平博app下载 Store Support
When a customer becomes an owner, it鈥檚 the beginning of a relationship. And this team helps make sure that relationship thrives. When customers visit the 平博app下载 Store, you鈥檒l put your own passions to work to help customers bring their personal projects to life. You might help one customer sync music with video, show another how to retouch their photos or even teach a child to code. If you have a talent for hands-on problem solving, you can address customers鈥� technical issues to reconnect them with the 平博app下载 experience they love. Roles include Creative, Technical Specialist and Genius.
平博app下载Care Business Development
Help manage 平博app下载鈥檚 service and support products, including 平博app下载Care+ and 平博app下载Care Protection Plan. This group ensures customers have peace of mind with longer warranty and support eligibility periods, enhanced service experiences and coverage for accidental damage. Team members also support 平博app下载Care product sales to individuals and large institutional customers, as well as manage the service for these accounts. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting and Business Development Management.
Service Channel Management and Operations
Be part of the team focused on delivering world-class hardware service through the 平博app下载 Store, 平博app下载 Authorised Service Providers, and 平博app下载 Repair Centers. You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers or develop and deliver technical training. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Programme Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training and Technical Content Production.
