SALES & REFUND TERMS AND CONDITIONS (鈥淭ERMS鈥)

SALES & REFUND TERMS AND CONDITIONS (鈥淭ERMS鈥)

Thanks for shopping at the 平博app下载 Online Store. We want to make sure you have a rewarding experience while you鈥檙e exploring, evaluating and purchasing our products on the 平博app下载 Online Store at http://www.apple.com/ie, on the 平博app下载 Store mobile app or on the phone with the 平博app下载 Contact Centre. The 平博app下载 Online Store, the 平博app下载 Store mobile app and the 平博app下载 Contact Centre are operated by 平博app下载 Distribution International Ltd., which is a company incorporated in the Republic of Ireland with its registered office at Hollyhill Industrial Estate, Hollyhill, Cork, Ireland and with registered number 470672 at the Companies Registration Office of Ireland. To make it visually easier on both of us, we鈥檒l refer to the 平博app下载 Online Store, the 平博app下载 Store mobile app and the 平博app下载 Contact Centre as the 鈥溒讲゛pp下载 Store鈥 and to 平博app下载 Distribution International Ltd. as 鈥溒讲゛pp下载鈥, 鈥渨e鈥 or 鈥渦s鈥. You may contact 平博app下载 by mail at the registered address above, by freephone on 1800 92 38 98 from Mon-Fri 0900-2000, or by email at contactus.ie@euro.apple.com.

As with any shopping experience, there are terms and conditions that apply to transactions at the 平博app下载 Store. If you purchase a product via the 平博app下载 Store, these Terms apply to the sales contract between you and 平博app下载 along with the and . You need to be at least 18 years old to place orders on the 平博app下载 Store.

Returns

You have the right to cancel your order, return a product or cancel a service contract for any reason. To return a product purchased from the 平博app下载 Store or cancel a service contract, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s), or from the date of conclusion of the service contract. If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract. You can notify us by either sending the model form found at the end of this Policy, submitting the electronic form found online at http://www.apple.com/ie/shop/account/home, calling our freephone number on 1800 92 38 98 or sending an email to contactus.ie@euro.apple.com.

Once you notify us of your intent to return, simply return the product with the original receipt and original packaging to us within 14 days. Once we pick up the product or, in the event you are delivering the product to the carrier, we receive the product or proof that it has been shipped, we鈥檒l provide you with a refund based on the original payment method within 14 days.

Please note that you may not return the following, except in case of defect or lack of conformity:

  • Electronic software downloads when download has begun with your prior express consent and acknowledgement that you lose your right of withdrawal.
  • Subscriptions to the Software Up-to-Date Programme, iTunes Gift Cards, 平博app下载 Store Gift Cards and any 平博app下载 Developer products.
  • Services, like gift packaging, after the services have been fully performed if performance has begun with your prior express consent and acknowledgement that you lose your right of withdrawal once the services have been fully performed. If services have not been fully performed, and you have requested performance to begin within 14 days from the date of conclusion of the service contract, you will be charged an amount proportional to the services rendered until the time you have informed us of your intent to cancel the service contract.
  • Sealed computer software that was unsealed after delivery.

If the product is damaged, we may offset the amount of your refund by the diminished value of the product.

We will refund all costs paid by you associated with the product or service, except for any express delivery costs (when you have not selected standard delivery).

For complete details on how to return a product purchased at the 平博app下载 Store, please visit the Return & Refund section of the Help page located at http://www.apple.com/ie/shop/help/returns_refund.

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Wireless Services

Some 平博app下载 products utilise wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider. For more information, contact your wireless service provider.

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Pricing and Price Reductions/Corrections

平博app下载 reserves the right to change prices for products displayed on the 平博app下载 Store at any time and to correct pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by 平博app下载. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. Additional information about pricing and taxes is available in the Payment & Pricing section of the Help page located at http://www.apple.com/ie/shop/help/payments.

In addition to your right to cancel your order, return a product or cancel a service contract for any reason as explained above, should 平博app下载 reduce its price on any 平博app下载-branded product within 14 calendar days from the date you receive your product, feel free to contact the 平博app下载 Store by freephone on 1800 92 38 98 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit, you must contact 平博app下载 within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events.

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Order, Order Acknowledgement and Order Acceptance

To place an order for products or services at the 平博app下载 Store, you can visit the store website at http://www.apple.com/uk/shop or use the 平博app下载 Store mobile app, and then simply add the products you wish to your shopping bag, check out (using your chosen payment method) with your 平博app下载 ID or as a guest customer, and have your items shipped to you or to a person designated by you. Alternatively, you can call the 平博app下载 Store freephone number on 1800 92 38 98 Mon-Fri 0900-2000 and an 平博app下载 Specialist will assist you through the entire order process, from product selection to payment method. Whichever way you choose to order, you will be given an opportunity to review your order prior to submitting it. Once you have placed your order, we will provide you with a web order number.

Within a few minutes after we receive your order, we鈥檒l email you an order confirmation. As with the web order number, the order confirmation email does not signify our acceptance of your order; we are simply confirming that we received your order. Once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details (the 鈥淪hipment Notification Email鈥). The decision to accept your order is in our sole discretion. Because we want to make sure that we have your product available, we won鈥檛 accept your order until we have prepared your product for shipping. In most cases, this will be within twenty-four hours for items that are in stock. For items that are not in stock, you will receive the Order Acceptance Email when the item becomes available and has been prepared for shipping, which in no event will be later than the 鈥渟hips鈥 timeframe presented to you at checkout. Once we have sent and you have received the Order Acceptance Email, 平博app下载 will have formed a contract with you (we will include the key terms of the contract in this acceptance email). All that remains at that point is for us to deliver the product(s) to you, which we will do straightaway so you can begin enjoying the amazing item(s) you purchased at the 平博app下载 Store.

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Shipping & Delivery

The 平博app下载 Store offers standard and express delivery options. The standard delivery is free of charge for any order exceeding a certain amount. For orders below this amount or for express delivery, shipping fees will apply. Please visit http://www.apple.com/ie/shop/help/shipping_delivery for the current shipping rates and fees. Your order will be shipped once all products of your order are available for a bundle delivery. Orders will not be accepted and products will not be delivered to any address outside of the Republic of Ireland.

Please review the Shipping & Delivery section of the Help page located at http://www.apple.com/ie/shop/help/shipping_delivery to learn more about how and when you will receive the products you purchased from the 平博app下载 Store. Please note that the actual delivery of your order can be impacted by many events beyond 平博app下载鈥檚 control once it leaves our facilities. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery.

As 平博app下载 takes care of the dispatch of the products you purchase on the 平博app下载 Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact 平博app下载 to resolve. 

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平博app下载 One-Year Limited Manufacturer Warranty

平博app下载 provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new 平博app下载-branded product. The applicable warranty terms and conditions can be reviewed at and are also contained in your 平博app下载 hardware box. The 平博app下载 One-Year Limited Warranty does not apply to products that are not 平博app下载-branded, even if packaged or sold with 平博app下载 products. Non-平博app下载-branded products may have the benefit of a manufacturer's warranty provided by the product manufacturer 鈥 please see your product box and literature for details.

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Consumer Law Rights

平博app下载 One-Year Limited Warranty or, in the case of products that are not 平博app下载-branded, the product manufacturer鈥檚 warranty (as appropriate) are separate from and are in addition to consumer rights provided under Irish consumer law. For details, click .

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平博app下载 Store Customer Service

If you experience any problem with your order or want to check the status of your order, please check http://www.apple.com/ie/shop/account/home or contact the 平博app下载 Store Customer Service by freephone on 1800 92 38 98 from Mon-Fri 0900-2000.

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Export

This contract is subject to applicable export control laws. You may not export any product purchased from the 平博app下载 Store to another country or region if prohibited by export control laws. If you do plan to export an 平博app下载 product to another country or region, you must obtain any legally required export licences (or other government approvals) prior to doing so.

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Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, 平博app下载 may have to limit the number of products available for purchase. Trust us, we鈥檙e building them as fast as we can. 平博app下载 reserves the right to change quantities available for purchase at any time, even after you place an order, provided 平博app下载 has not yet accepted your order.

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Payments

If you are paying by credit card, when you submit your order, we may block up to the total amount of the order on your credit card. If we do not receive authorisation from your credit card issuer, we will inform you so that you can provide us with another payment method. Your credit card will be charged once we accept your order.

We reserve the right to verify the identity of the card holder. To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against information held by the card issuer and integrator. By accepting these terms and conditions, you consent to such checks being made.

Further information on payment can be found in the Payment & Pricing section of the Help page located at http://www.apple.com/ie/shop/help/payments.

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Model Withdrawal Form for Returns of Products or Cancellation of Service Contracts

(complete and return this form only if you wish to withdraw from the contract)

  • To:
    平博app下载 Distribution International Ltd.
    Hollyhill Industrial Estate
    Hollyhill
    Cork
    Ireland
    Email address: contactus.ie@euro.apple.com
  • I/We [*] hereby give notice that I/We [*] withdraw from my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*],
  • Ordered on [*]/received on [*],
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

[*] Delete as appropriate.

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Alternative Dispute Resolution

You may access the EU Online Dispute Resolution platform via the follow link:

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